Contact & International Patient Support

【A Message From Lymphedema Clinic Tokyo】

Living with lymphedema often brings questions and uncertainty.

If you are considering care abroad, it is natural to feel cautious or unsure.

Our role is not to rush your decision or promise outcomes.

We begin by listening, understanding your situation, and sharing clear information based on medical experience.

Whether or not you choose to proceed,

we hope this first contact helps you feel supported and respected as you consider your next step.

【Thoughtful Guidance for Patients Considering Lymphedema Care in Japan】

Choosing to seek medical care abroad is a significant and deeply personal decision.

For patients living with lymphedema, this decision often comes after years of uncertainty, limited options, and unanswered questions.

At our clinic in Tokyo, we are committed to providing clear, compassionate, and carefully coordinated support for international patients at every stage—from the first inquiry to your return home.

 

【Dedicated Support for International Patients】

All communication and coordination for our international patients are managed in collaboration with Emergency Assistance Japan (EAJ), a highly experienced medical assistance organization.

 

EAJ serves as a single point of contact, helping to ensure:

Smooth communication before and after consultation

Coordination of appointments and scheduling

Language support and interpretation services

A safe and well-organized medical experience in Japan

This structure allows you and your family to focus on understanding your condition and treatment options with peace of mind.

 

【Initial Online Consultation (60–90 minutes)】

The first step in our care process is an online medical consultation (JPY 50,000, 60–90 minutes).

During this session, we carefully review:

Lymphoscintigraphy results

Lower-limb venous ultrasound findings

Blood test results and other relevant medical records

 

Based on this information, we discuss your current condition and propose a treatment strategy tailored specifically to you.

This consultation is designed to help you understand whether treatment at our clinic may be appropriate, without pressure or obligation.

 

【Professional Medical Interpretation You Can Trust】

For English-speaking patients, interpretation is provided by medical interpreters who have direct experience supporting LVA surgery at our clinic.

This allows patients and their families to communicate comfortably and confidently during consultations.

For languages other than English, EAJ arranges experienced medical interpreters as needed.

To date, we have supported patients with interpretation in Arabic, French, Chinese, and other languages, always prioritizing clarity and reassurance.

 

【Personalized, Goal-Oriented Treatment Planning】

We believe that lymphedema care should never be “one-size-fits-all.”

When proposing treatment, we carefully consider:

Your medical condition and disease stage

Your personal goals and daily challenges

Your living environment, lifestyle, and activities

Your values, priorities, and long-term outlook

 

Our goal is to design customized treatment plans that align with your life—not just your diagnosis.

 

【Collaboration With Your Local Medical Team】

Whenever possible, we actively collaborate with:

Therapists

Physicians

Medical teams involved in your care in your home country

This ensures continuity of care and helps you maintain stability and confidence after returning home.

 

【Safe Travel, Surgery, and Return Home】

Our hope is that you can:

Travel to Japan with confidence

Receive treatment in a safe and supportive environment

Return home smoothly

Continue an active, fulfilling life without being dominated by lymphedema

 

Patients from more than 20 countries across Europe, North America, and Asia have traveled to our clinic, and all have returned home safely.

A typical stay in Japan is approximately 10–14 days, depending on the treatment plan.

 

【Ongoing Support After You Return Home】

Your care does not end when you leave Japan.

After your online consultation, and even after LVA surgery and your return home, you are always welcome to contact us by email with any concerns or questions.

We remain available to support you as a specialized lymphedema care center.

Our team has:

Performed over 4,000 LVA surgeries for lymphedema patients

Treated many more patients with conservative therapy

Published over 100 peer-reviewed international medical journal articles on lymphedema

All treatment recommendations are based on the latest scientific evidence.

 

【Our Treatment Philosophy】

Our guiding principle is simple:

to recommend treatments that are as safe as possible and supported by evidence.

We do not propose treatments that carry excessive risk or may cause unnecessary physical or emotional harm.

Your long-term well-being always comes first.

 

【Supporting an Active Life—Now and in the Future】

Our team’s shared goal is to support you in living an active life—

walking on your own legs, staying engaged, and enjoying daily activities well into the future.

Lymphedema care has advanced dramatically over the past 20 years, and progress continues.

As new, safe, and effective treatments emerge, we remain committed to sharing relevant options with you—

even after your consultation or surgery, and even after you have returned home.

 

【We Are Here to Help You Take the Next Step】

If you are considering consultation or would like to know whether evaluation at our clinic may be appropriate for you,

please feel free to contact us through EAJ.

We would be honored to support you with careful evaluation, honest guidance, and long-term partnership.

Website: https://maj.emergency.co.jp/en/

【Frequently Asked Questions (FAQ)】

For International Patients Considering Lymphedema Care at Our Clinic

 

Q1. How can international patients contact your clinic?

All inquiries and coordination for international patients are managed in collaboration with Emergency Assistance Japan (EAJ).

EAJ serves as a single point of contact, helping ensure clear communication, smooth scheduling, and appropriate language support throughout your care process.

This system allows you and your family to focus on understanding your condition and treatment options with confidence.

 

 

Q2. What is the first step if I am considering treatment at your clinic?

The first step is an online medical consultation (60–90 minutes, JPY 50,000).

This consultation is designed to help you understand whether evaluation or treatment at our clinic may be appropriate for you.

During the consultation, we carefully review:

Lymphoscintigraphy results

Lower-limb venous ultrasound findings

Blood test results and other relevant medical records

Based on this information, we discuss your current condition and possible next steps in a calm and unhurried manner.

 

 

Q3. Is the online consultation mandatory before traveling to Japan?

Yes.

We require an online consultation before any travel arrangements are made.

This allows us to:

Understand your medical condition accurately

Avoid unnecessary travel

Propose a realistic and individualized treatment plan

Our goal is to ensure that any visit to Japan is both meaningful and appropriate for your situation.

 

 

Q4. Will interpretation be available during consultations?

Yes.

For English-speaking patients, interpretation is provided by medical interpreters who have experience supporting LVA surgery at our clinic.

This familiarity allows for accurate and reassuring communication for both patients and their families.

For languages other than English, EAJ arranges experienced medical interpreters as needed.

We have previously supported patients with interpretation in Arabic, French, Chinese, and other languages.

 

 

Q5. How do you decide what type of treatment to propose?

We do not follow a “one-size-fits-all” approach.

When considering treatment options, we take into account:

Your medical condition and disease stage

Your personal goals and daily challenges

Your living environment and lifestyle

Your priorities, values, and long-term outlook

Based on the latest scientific evidence, we propose customized treatment strategies that are appropriate for your individual situation.

 

 

Q6. Do you collaborate with doctors or therapists in my home country?

Yes, whenever possible.

We actively collaborate with:

Therapists

Physicians

Medical teams involved in your care in your home country

This cooperation supports continuity of care and helps ensure stability and confidence after you return home.

 

 

Q7. How long do international patients usually stay in Japan?

A typical stay in Japan is approximately 10–14 days, depending on the treatment plan.

During this time, we aim to:

Provide necessary evaluations and treatment efficiently

Minimize physical and emotional burden

Support a smooth and safe return home

 

 

Q8. Is it safe to travel to Japan for surgery?

Patients from more than 20 countries across Europe, North America, and Asia have traveled to our clinic for care, and all have returned home safely.

We work closely with EAJ to ensure careful coordination, clear communication, and appropriate support throughout your stay.

 

 

Q9. Can I contact you after returning home?

Yes.

After your online consultation, and even after LVA surgery and your return home, you are always welcome to contact us by email with questions or concerns.

As a specialized lymphedema care center, we consider follow-up communication an important part of patient care.

 

 

Q10. What experience does your clinic have with lymphedema treatment?

Our team has:

Performed over 4,000 LVA surgeries for lymphedema patients

Treated many more patients with conservative (non-surgical) therapy

Published over 100 peer-reviewed international medical journal articles on lymphedema

All treatment recommendations are based on current scientific evidence and ongoing clinical research.

 

 

Q11. Do you recommend all patients undergo surgery?

No.

Our treatment philosophy emphasizes safety and appropriateness.

We do not propose treatments that carry excessive risk or may cause unnecessary physical or emotional harm.

If surgery is not suitable, we discuss alternative management options and focus on what is safest and most reasonable for you.

 

 

Q12. I feel anxious about seeking treatment abroad. Is that normal?

Yes—this is completely natural.

Seeking medical care in another country is a major decision, and many patients feel uncertainty at first.

Our role is not to pressure you, but to provide:

Careful evaluation

Clear, honest explanations

Support that respects your pace and priorities

 

【A Message to Our International Patients】

Lymphedema is a long-term condition, and choosing where to seek care is deeply personal.

Our goal is not to promise outcomes, but to help you move forward with accurate information, thoughtful guidance, and long-term support.

If you would like to know whether consultation or evaluation at our clinic may be appropriate for you,

please feel free to contact us through EAJ.

We would be honored to support you.

For international patients

Our clinic works in partnership with Emergency Assistance Japan Co., Ltd. (EAJ) to provide efficient, reliable, and safe medical services to international patients. International patients who would like to receive our medical care are asked to contact EAJ directly.

 

Information about Emergency Assistance Japan Co., Ltd. (EAJ)

Emergency Assistance Japan Co., Ltd. (EAJ) is the leading company for medical tourism for patients traveling to Japan. EAJ was registered as the first Visa for Medical Stay guarantor in 2011, and in 2015, it was certified as Japan’s first Accredited Medical Travel Assistance Company.

Website: https://maj.emergency.co.jp/en/

 

EAJ has coordinators fluent in several languages, including English, Chinese, and Russian. They will facilitate accurate communications between patients and health care providers in all kinds of settings, such as translation of medical information and records for verification prior to patients' traveling to Japan, interpretation between doctors and patients during treatment, and so on. EAJ takes responsibility for providing support services for all steps of the process from planning and traveling to Japan to follow-up after returning home.

 

Please visit EAJ's website for more details about their services, track record, and experience.

• All arrangements from traveling to Japan to returning home
• Support for obtaining a medical visa (Visa for Medical Stay)
• Call center service, 24 hours a day, 365 days a year
• Interpreters and translators
• Payment representation service
• Second opinions

In addition, EAJ will provide other services upon request.

 

Contact details

International Medical Coordination Department 1, Emergency Assistance Japan Co., Ltd.

Website: https://maj.emergency.co.jp/en/

Email: [email protected]

Phone:   +81-3-3811-8600 (English, Russian, Korean, and Japanese)

　　　　+81-3-3811-8251 (Chinese, Japan Office)

　　　　+86-10-8592-7080 (Chinese, Beijing Office; 010-8592-7080 for domestic calls in China)